Frequently Asked Questions

Everything you need to know about your Anya Hindmarch order.

How do I track my order?

Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to the courier's website to monitor your delivery status.

What is your return policy?

We offer a 14-day return period for all full-priced items. Products must be returned in their original condition, unused, and with all Anya Hindmarch packaging and tags intact.

Do you offer international shipping?

Yes, we ship to over 150 countries worldwide. Shipping costs and delivery timelines vary by destination and will be calculated at checkout.

How should I care for my leather bag?

To maintain the beauty of your leather goods, avoid exposure to direct heat and moisture. We recommend using a specialist leather protector and storing your bag in its provided dust bag when not in use.

Can I personalize my purchase?

Personalization is at the heart of what we do. Many of our items can be customized with our 'Bespoke' service, including embossed initials or handwritten messages. Please check the specific product page for availability.

What payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Klarna for flexible financing.